Frequently Asked Questions

Get answers to common questions about 2.5 Hour Luxurious Spa Experience.

You’ll receive a full body scrub, massage, facial, and a 50-minute foot & back treatment, followed by a Zen room foot soak with beverages and treats. Therapists tailor each component to your needs for a cohesive, deeply restorative experience.

Please arrive 10-15 minutes early to complete intake forms and enjoy the Zen room pre-treatment. Arriving early ensures your appointment begins on time and lets you relax with a foot soak, beverage, and light snack before services begin.

Yes. We customize products and techniques for sensitive skin, using gentle, hypoallergenic scrubs and facial formulations. Please disclose allergies, recent treatments, or medications during booking so therapists can adapt pressure, product choice, and avoid irritants for a safe, soothing experience.

Absolutely. Our therapists welcome your preferences for pressure and technique at the start of treatment. They'll check in regularly and adjust accordingly. Mention any areas to focus on or avoid, and we'll tailor the scrub, massage, facial, and foot/back service to suit you.

Wear comfortable clothing and leave valuables at home. We'll provide robes, slippers, and secure storage. If you have favorite lotions or medical devices, inform us. Bring a photo ID and arrive relaxed; towels, beverages, and light treats are included during your Zen room time.

We require 24-hour notice for cancellations or rescheduling to avoid fees. Late cancellations or no-shows may incur charges. Gift certificates and packages follow the same policy. Contact us as soon as possible and we'll do our best to accommodate schedule changes.